top of page

Resume

Experience

2023 - Present

Customer & Commercial Technology Manager                                   

The Coca-Cola Company        

Seoul, South Korea

  • Codified governance policy and Human-in-the-Loop review criteria for an LLM-powered chatbot initiative, translating open AI risk questions into structured documentation

  • Evaluated and prioritized AI and automation opportunities in partnership with business, legal, security, and technology stakeholders, balancing innovation objectives with enterprise risk management considerations​

  • Owned product strategy and regional expansion of a Digital Asset Management platform, achieving 100% deployment across Korea and Japan within 12 months

  • Drove cross-functional technology delivery across Engineering, Data Cloud, and InfoSec, designing data integration and access governance with enterprise scale in mind

  • Improved enterprise-wide AI and digital capability through company-wide training sessions and presentations — shifting perception of the function from IT support to a business partner, with colleagues moving from not knowing what the team did to proactively bringing digital and AI use cases forward

  • Built a SharePoint and Power BI–based catalog site from the ground up and automated approval workflows, report distribution, and data aggregation with Power Automate — replacing manual processes with self-service tools across the team

2020 - 2022

Tech & Digital Specialist

GSK (GlaxoSmithKline) 

Seoul, South Korea

  • Led the nationwide rollout of a Single Sign-On (SSO) platform, expanding secure digital access across healthcare professional channels and enabling engagement with approximately 80% of target HCPs in Korea

  • Directed end-to-end delivery of enterprise digital products spanning CRM, customer engagement, and workflow automation platforms, translating business requirements into scalable solutions from discovery through deployment

  • Accelerated the global VEM-Apollo transformation initiative, contributing to over 90% process automation and significantly improving operational efficiency and stakeholder experience

  • Owned product planning and execution activities, including stakeholder interviews, requirements gathering, journey mapping, wireframing, prototype validation, user acceptance testing, and operational launch readiness

  • Partnered with security, privacy, infrastructure, and compliance teams to conduct Technical Security Reviews (TSR), Third-Party Risk Management (TPRM) assessments, vulnerability reviews, DNS security evaluations, and privacy impact assessments for enterprise technology implementations

  • Established governance processes for vendor onboarding, identity and access management, and digital product compliance, strengthening enterprise security posture and reducing deployment risk

2018 - 2020

Product Manager

LENDIT

Seoul, South Korea

  • Owned end-to-end product development for fintech investment services, transforming business concepts into customer-facing products from ideation through launch, adoption, and continuous optimization

  • Defined product vision, roadmap priorities, business requirements, and success metrics while balancing customer needs, business objectives, regulatory requirements, and technical feasibility

  • Led customer discovery, market research, usability studies, competitive analysis, and behavioral analytics to identify unmet user needs and drive product strategy

  • Designed web and mobile user experiences through customer journey mapping, wireframing, prototyping, and iterative validation, partnering closely with engineering and design teams throughout the development lifecycle

  • Coordinated cross-functional execution across technology, operations, marketing, customer support, and business teams, including launch planning, operational process design, internal training, and stakeholder enablement

  • Increased new investor conversion rates by 2.5% and site traffic by 5% through data-driven experimentation, customer insight analysis, and continuous product enhancements

  • Strengthened release governance and quality assurance processes across investment services, improving platform reliability and customer experience

2016 - 2018

Digital Marketing Specialist

Johnson & Johnson             

Seoul, South Korea

  • Launched the launch of Janssen-Pro, a digital engagement platform for healthcare professionals, creating new customer interaction channels and contributing to a 3% increase in customer acquisition

  • Generated actionable customer insights from multi-channel engagement data to inform commercial strategy and support enterprise CRM transformation initiatives

  • Collaborated with global stakeholders, technology partners, and external vendors to deliver digital engagement solutions and enhance customer experience capabilities

  • Designed personalized customer journeys and content programs that achieved a 55% email open rate while improving customer engagement and campaign effectiveness

  • Developed reporting frameworks and performance measurement capabilities that enabled continuous optimization of customer engagement strategies

Education

2011 - 2014

University of Minnesota - Twin Cities

Bachelor's degree in Environmental Design

Minneapolis, MN

2009 - 2010

James Madison University

General Engineering

Harrisonburg, VA

Certification

AIGP (Artificial Intelligence Governance Professional)

PMP (Project Management Professional)

Microsoft Azure 900 Fundamentals

Microsoft Azure Data Fundamentals

Advanced Data Analytics Semi-Professional (ADsP)

Craftsman Computer Graphics Operation

Core Compentencies

Responsible AI, Trust & Assurance : Responsible AI, AI Governance, Human-in-the-Loop (HITL), AI Risk Management, AI Controls & Guardrails, Policy Operationalization, Enterprise AI Adoption

Product Strategy & Execution : Product Strategy, Product Discovery, PLM, 0→1 Product Development, User Research, Customer Journey Mapping, UX Validation, Go-to-Market Execution

Enterprise Platforms & Transformation : Digital Transformation, Cross-Functional Leadership, Stakeholder Management, Process Automation, Change Management, Platform Modernization

Security, Privacy & Identity Management :  Third-Party Risk Management (TPRM), Technical Security Review (TSR), Identity & Access Management (IAM), Single Sign-On (SSO), Vulnerability Assessment, Vendor Management

Customer Experience & Human-Centered Design :  Customer Journey Mapping, UX Validation, Wireframing, Prototyping, Human-Centered Design

Data, Analytics & Decision Intelligence :  Power BI, Google Analytics, Adobe Analytics, Google Tag Manager, KPI Development, Business Intelligence, Data Visualization

Platforms & Technologies :  Salesforce CRM, Jira, Confluence, SharePoint, Power Automate, Microsoft 365, Slack, Figma

Programming & Languages :  HTML, CSS, JavaScript, Python, SQL, R, Korean, English

bottom of page