Resume

Experience

Customer & Commercial Technology Manager

The Coca-Cola Company

Seoul, South Korea

Demonstrated a profound understanding of the business needs through the creation of comprehensive IT technology roadmaps for customer and commercial and e-commerce segments
Contributed to enhancing engagement with business functions within South Korea unit and designed IT projects while providing consulting expertise in technology insights and product lifecycle considerations
Utilized cutting-edge digital tools and a Direct-to-Consumer (D2C) platform to facilitate the establishment of datasets
Orchestrated customer expectations and enhanced satisfaction by aligning project goals with internal and external customer needs

Tech & Digital Specialist

GSK (GlaxoSmithKline)

Seoul, South Korea

Led the SSO (Single Sign-On) project from inception to completion, resulting in a significant increase in target customer reach and business contact points. This initiative successfully covered 80% of HCP target customers in Korea
Spearheaded the global VEM-Apollo digital transformation project, achieving a remarkable 90% automation rate in process systems. This optimization substantially improved internal customer and stakeholder engagement
Orchestrated the entire product and project launch process, overseeing all aspects from inception to execution. This encompassed SFDC CRM analysis, user experience planning, wireframe development, prototype studies, QA scenario testing, user testing, and operational implementation
Pioneered the establishment of the first-ever technical security configuration review and privacy procedures

Product Manager

LENDIT

Seoul, South Korea

Executed concepts, strategies, roadmaps, features, and purposes aligned with identified business values to optimize the execution of services and projects, resulting in improved product lifecycles
Achieved a 2.5% increase in conversion rates and boosted site visits by 5% for new investment customers through data-driven solutions, leveraging insights from CS daily reports, Google Tag Manager, and Google Analytics
Orchestrated usability studies, conducted research, and performed market analysis, all while visualizing web and mobile UI/UX wireframes and prototypes. These efforts contributed to elevating product quality and enhancing customer experiences
Strengthened the quality assurance processes and product pipeline across the entire investment service procedures

Digital Marketing Specialist

Johnson & Johnson

Seoul, South Korea

Pioneered the launch of Janssen-pro, the inaugural global healthcare professional portal site project. Developed online market sales insights and experiences, resulting in a remarkable 3% expansion of the customer base
Delivered data-driven customer insights and contributed to the development of business strategies through extensive multi-channel activity history. This support was instrumental in the success of the SFDC CRM project, working closely with global vendors and partner teams
Spearheaded personalized campaigns and content initiatives, achieving an impressive 55% open rate on the customer journey map

University of Minnesota - Twin Cities

Bachelor degree of Environmental Design

Minneapolis, MN

James Madison University

Bachelor degree of General Engineering

Harrisonburg, VA

Project Management Professional (PMP)

Advanced Data Analytics Semi-Professional (ADsP)

Azure 900 Fundamentals

Azure Data Fundamentals

Craftsman Computer Graphics Operation

Programming (HTML, CSS, JavaScript, SQL & R)

Languages (Korean & English)

Tools (JIRA, Confluence, Excel, Word, Outlook & Slack)

Graphics (Adobe Photoshop, Illustrator, InDesign, SketchUp, Zeplin & Figma)

Analytics (Google Analytics, Google Tag Manager, Adobe Analytics & Power BI)